Submitting a Ticket to Web Help Desk January 3, 2007
Posted by admin in : How To, Software , trackbackClick here to view a video of this tutorial.
Web Help Desk pdf instructions.
1. Web Help Desk is available by clicking on the link from Collegiate Connect Intranet Links or pasting this url: http://whd.collegiateschool.org/ in your browser.
2. Login using your Network Login and Password (the username and password you use to log into your computer):
3. Select the Problem Type from the pull down list, enter a Subject and Problem Report and press Continue. Some Problem Types will have a subtype. If it does, you must select a subtype. This allows the system to assign the ticket to the appropriate member of the department.
4. Scroll down the page. If you have submitted a Computer Hardware or Software request, Web Help Desk will ask you to identify the Model and Location of the machine that you are using. Please select your computer from the My Assets list or enter the Type, Model, Location and Room of your computer. Press Save. To skip this step, just press Save at the bottom of the page.
5. Your ticket has been submitted!
6. You will receive an e-mail with a link to check the status of your ticket. You can also log back into Web Help Desk and click on the History button to see the status of your submitted tickets.
Thanks for using Web Help Desk. As always, if you have questions, please contact a member of the Technology Department.
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